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Help center

Short answers to the most common questions. Can't find yours — write via Settings → Feedback; we usually reply within a day.

personAccount and sign-in

How do I sign up?expand_more

On the login page choose “Sign up”: name, @handle, email and a password (8+ characters). After “Create account” you are signed in immediately — no email code.

I forgot my passwordexpand_more

On the login page click “Forgot password?” → enter your email → type the 6-digit code from the email and a new password. The code is valid for 10 minutes; after the change, sessions on all old devices are closed.

Can I change my @handle?expand_more

Yes, in Studio → Customization. Your old @handle is reserved for you for 30 days.

Sign out of devices and see sessionsexpand_more

Settings → Security → Sessions: every device, IP and last activity; “Sign out other devices” closes them all at once.

How do I delete my account?expand_more

Settings → Account → Delete account. Videos, channel and messages are removed; some data is kept for a limited period as required by law.

uploadUploading videos and Shorts

Which formats are supported?expand_more

MP4, MOV, MKV, WebM and other common containers, up to 2 GB. Videos are converted to 360p–1080p automatically — 360p is ready first, so the video plays almost immediately.

The upload was interruptedexpand_more

Uploads are resumable: if the connection drops, pick the same file again — it continues where it stopped.

What are Shorts and how do I upload them?expand_more

Shorts are vertical (9:16) videos up to 60 seconds. In Studio → Upload choose the “Shorts” type. Shorts appear in a separate feed and bring new viewers.

How should I write titles, descriptions and tags?expand_more

Put the main keyword in the title, 2–3 sentences and links in the description, 5–10 precise tags, the right category. The SEO assistant in Studio suggests improvements.

How do I edit or delete a video?expand_more

Studio → Content → video → Edit: title, description, thumbnail, visibility (public / unlisted / private). A deleted video can be restored within 30 days.

sensorsLive streaming

How do I start a live stream?expand_more

Live → “Go live”: pick camera and microphone, set a title and category, press “Start”. Screen sharing, scenes, banner and recording are built in — no OBS needed.

Why is live unavailable?expand_more

Live streaming unlocks 30 days after the account is created (spam protection). It turns on automatically.

Is the stream recorded?expand_more

Yes — enable “Record” and the stream is added to your channel as a video afterwards; you can edit it later.

Where do viewer gifts go?expand_more

Gifts arrive in your wallet as coins and show up in Studio → Earnings.

paymentsMonetization and payouts

What are the monetization requirements?expand_more

5,000 followers, 4,000 watch hours in 365 days (or 10M Shorts views in 90 days), 3 public videos in 90 days, a 30-day-old account and a 50-character description. Details on the “For creators” page.

How long does the review take?expand_more

Usually 1–3 business days. If rejected, the reason is shown and you can reapply after 30 days.

How do I change the currency?expand_more

Settings → Currency: UZS or USD. All amounts are stored in UZS and displayed in the currency you choose.

How do I open a paid membership tier?expand_more

Studio → Monetization → Membership tiers: name, price and perks. Viewers subscribe from your channel page.

shieldSafety and rules

Someone copied my videoexpand_more

Every video is fingerprinted; detected copies appear in Studio → Copyright. You can also file a copyright claim — if confirmed, the copy is removed or its revenue goes to you.

Are messages encrypted?expand_more

Yes — messages and files are stored encrypted and end-to-end encryption works between devices. During abuse reviews the safety team can inspect a conversation with a special key.

How do I report something?expand_more

“⋮” next to a video, comment, channel or message → “Report”. Pick a reason — moderators review within 24 hours.

What content is prohibited?expand_more

Violence, hate, adult content, copyright infringement, spam and fraud. Violations lead to a warning, suspended monetization or a ban.

Contact us

Questions, suggestions or partnerships — write to us, we usually reply within a day.

Telegram@facetivInstagram@facetiv.appmailEmailinfo@facetiv.com

Didn't find an answer?

Write via “Feedback” in Settings or read the creator guide.

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